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Flash Wireless

FAQs

Activating Your Device

To activate your device, insert your Flash Wireless SIM card. Upon inserting your SIM card, you should receive a message to assist with data and picture mail (MMS) configuration. If you do not, please follow the steps found here: Flash Wireless Data and MMS Settings.


Example of linking to a PDF.

If you are transferring your phone number from another service provider to Flash Wireless, do not insert your Flash Wireless SIM card until you receive confirmation by email that the number transfer has completed.

When you receive your device login to My Flash Wireless. Once you have logged in there will be a message at the top the screen indicating you have a pending number transfer request. Select the "Complete Transfer” button. Next you will see a page with your original number transfer information listed.   Select the "Transfer Number" button to begin the transfer process.

This will deactivate your current SIM and transfer your phone number to Flash Wireless.

Once your number transfer is complete, you will receive an email confirming the completion. You will also see your phone number under the device on the My Flash Wireless Account Overview Page.


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If there is an error with your number transfer, instructions will be presented to resubmit the transfer (See Number Transfers in Support for more information).

Now insert your Flash Wireless SIM card into your device.

Turn the Device On.

Upon inserting your SIM card, you should receive a message to assist with data and picture mail (MMS) configuration. If you do not, please follow the steps found here: Flash Wireless Data and MMS Settings

 

Troubleshooting

If MMS is not working with your device, you may just need to reset the APN settings on your handset.
Follow the steps below to reset your APN settings:

Step 1. Reset APN to Default

  1. Go to Settings.
  2. Tap Cellular
  3. Tap Cellular Data Options/ Cellular Data Network. **Note: If this setting isn't visible then the phone is not unlocked the previous carrier needs to be contacted to unlock the device.
  4. Scroll down to Reset Settings and tap

Step 2. Add Flash Wireless Data and MMS APN Settings
Note: After upgrading the iOS (9 and 10), you may need to re-enter the MMS APN settings for your iPhone.

  1. Go to Settings.
  2. Make sure that Wi-Fi is disabled.
  3. Tap Cellular
  4. Make sure that Cellular Data is enabled
  5. Tap Cellular Data Options / Cellular Data Network
  6. Make sure that LTE/3G Data is enabled.
  7. Tap Cellular Data Network. **Note: If you don’t see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
  8. Under CELLULAR DATA:
  9. -Tap the APN Field
    -Enter wholesale
    -Leave the Username and Password blank

    Celular Data

     


  10. Under LTE SETUP (OPTIONAL):
  11. -Tap the APN field
    -Enter wholesale
    -Leave Username and Password blank
  12.   Under MMS:
  13. -Tap the APN field
    -Enter wholesale
    -Tap the MMSC field
    -Enter: http://wholesale.mmsmvno.com/mms/wapenc

    Celular Data

     


  14.   Under PERSONAL HOTSPOT (Note: this field does not appear in newer versions of iOS, so if you do not see it, skip this step):
  15. -Tap the APN field
    -Enter wholesale
  16.   Press the Home button to exit to the main screen.
  17.   Restart your de vice and wait for it to find the Flash Wireless network - this may take a minute or so.
  18.   Check that you’re able to browse the Internet in Safari and that you can send a picture/video/group message

MMS Messaging Support


Picture, video and group messaging (or mms messaging) will all work on iOS devices on the GSM network, however it will be limited in the following ways:
  1. Picture, video and group messaging cannot be enabled or disabled through the control panel. It is enabled by default.
  2. MMS or group messaging settings may not show up on your device and can’t be updated or changed.
  3. Group MMS messages may be received as SMS messages.
  4. Group messages sent to both Android and iOS devices will show up as individual messages for all recipients and responses will come back in separate message threads

 

If MMS has stopped working with your device you may just need to reset the APN settings on your handset. To reset your APN settings:

Step 1. Reset APN to Default


Before beginning these directions, insert your activated Flash Wireless SIM card.

  1. Go to Settings
  2. Tap the Connections tab if your device has a tape view; if not go to Step 3
  3. Tap More networks (or More, Wireless and networks, Wireless Controls, Wireless Manager, Phone Information
  4. Mobile Networks
  5. Access Point Names
  6. Tap the Menu + icon to add a new APN
  7. Tap Reset to default

Step 2. Add Flash Wireless Data APN Settings

  1. Go to Settings.
  2. Tap the Connections tab if your device has a tab view; if not go to Step 3
  3. Tap More networks (or More, Wireless and networks, Wireless Controls, Wireless Manager, Phone Information
  4. Mobile or Cellular networks
  5. Access Point Names
  6. Tap the Menu + icon to add a new APN
  7. Enter APN settings
  8. -Name: Flash Wireless Data
    -APN: wholesale
    -APN type: If there is a fee form field, enter the following exactly as written without spaces: default,admin,feta,mms,sup,hipri,internet,dun
    -If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above, For example: your device has checkboxes for default, mms, sup, was and ia. Check only default, mms and supl.
  9. If it’s not set, enter 310 for MCC
  10. If it’s not set, enter 260 for MNC
  11.   For APN protocol, enter IPv4/IPv6
  12.   For APN roaming protocol, enter IPv4/IPv6
  13.   Tap the Menu key/icon
  14.   Tap Save
  15.   Select Flash Wireless as your APN
  16.   Restart your device and wait for it to find the Flash Wireless network - this may take a minute or so
  17.   Confirm that you are able to access data

Step 3. Add Flash Wireless MMS APN Settings

  1. Go to Settings
  2. Tap the Connections tab if your device has a tab view; if not go to Step 3
  3. Tap More Networks (or More, Wireless and networks, Wireless Controls, Wireless Manager, Phone Information
  4. Mobile or Cellular networks
  5. Access Point Names
  6. Tap the Menu + icon to add a new APN
  7. Enter APN Settings:
  8. -Name: Flash Wireless MMS
    -APN: wholesale
    -APN type: Type in or select (if available): mms
    -MMSC: http://whoesale.mmsmvno.com/mms/wapenc
  9. If it’s not set, enter 310 for MCC
  10. If it’s not set, enter 260 for MNC
  11.   For APN protocol, ener IPv4/IPv6
  12.   For roaming protocol, ener IPv4/IPv6
  13.   Tap the Menu key/icon
  14.   Tap Save
  15.   Select Flash Wireless Data as your APN - your phone will use the MMS APN settings automatically as it needs to
  16.   Restart your device and wait for it to find the Flash Wireless network - this may take a minute or so
  17.   Confirm that you’re able to send and receive picture, video and group messages

 

General Information

You can find out if service is available on America’s Fastest Nationwide 4G LTE Network in your area by checking the coverage map.

At this time, Flash Wireless is for use in the U.S. and Puerto Rico.

Ordering and Shipping

As part of your application for service, Flash Wireless requires a valid credit card, bank debit card or prepaid debit card for your monthly service charge, activation fees, and applicable sales taxes. Your card will also be billed for any equipment or accessory purchases.

Yes, bank debit cards and prepaid debit cards are acceptable forms of payment for service, equipment, and accessories.

You will be charged for all applicable activation fees, monthly service charges, and applicable taxes when you place your initial order.

Each phone is opened before shipment for programming and quality assurance only.

Orders received by 2 p.m. (EST) will be shipped the same day; however, delivery depends on the shipping method selected. Shipments to a PO Box will be sent via USPS and may add an additional day to the delivery time.

You will receive updates as to the status of your order via the email address you provided in the checkout process. You can also select Order History from the My Account menu on Flash Wireless. After logging in you can see a list of orders and their status. If the item has been shipped a tracking number and link are provided.

Upon completion of your order, you will receive an order confirmation page with an order number, as well as an order confirmation email containing the same information. You can also select Order History from the My Account menu on Flash Wireless.

In order to expedite your order, shipping and billing addresses should be the same. If the addresses are different, your order may be delayed.

Yes, residential customers may only order up to Six (6) lines per account. However, you can have 5 accounts per address.

Number Transfers

Yes, to transfer your service from one Flash Wireless product to another. Simply place a new order for the service you would like. During the order process, you will have the ability to indicate you would like to transfer your phone number. Complete the information and the transfer request will be made. Flash Wireless will transfer your wireless number and request a final confirmation from you that you are ready to complete the transfer. It is suggested that you receive your device before transferring your number.

Wait at least 4 business hours for the transfer of your number to complete. Once complete, you will be notified by email. Please note: A number transfer submitted after 5 pm EST may not complete until the next business day, and a number transfer submitted on Friday after 5 pm EST may not complete until Monday morning. Transferring a landline number may take up to 10 business days.

No. We schedule the port /transfer to occur the day after your phone is scheduled to be delivered. This gives you time to fully charge your new phone.

Absolutely, as long as you are porting a local number (i.e. not trying to move a Boston area code to a billing address in Miami) it's a snap. If you're not sure, just give us a call.

Absolutely, In fact, it's widely reported that as much as 20% of the U.S. has gone totally wireless and either ported their landline to their mobile phone or turned it off entirely. This transfer carries the same restriction as wireless, though - it has to be a number that is

No. Your current number must be active in order for it to be transferred to your new phone. Once the port/transfer is complete your current carrier will automatically cancel your service though it's always a good idea to call them just to make sure your account is closed.

The account holder's name, account number, the account password, service address and phone number(s) to be ported.

Yes. However, changing carriers will not release you of any obligations you have with your old carrier.

After you receive your new device, go the Flash Wireless and select Log In. Enter your user name and password. Once logged, select the "[Transfer Number]" button.

We will send you an email notification upon the success of your port-in request containing everything you need to activate your new device with your transferred number.

Bring Your Own Device

In the U.S., Sprint and Verizon use CDMA. AT&T and T-Mobile use GSM. To verify your device is GSM utilize the Device Approval Wizard.

An unlocked phone is a device that is free to use on any network and has not been restricted by a previous carrier. Each carrier has an unlocking policy. This basically allows you to take your device from your original carrier to another.

Unfortunately, there is no way for Flash Wireless to know if your device is locked or unlocked. In the event that your device is locked, your device will not program after you activate service with Flash Wireless. At that point, you will need to provide another device, purchase on from Flash Wireless or request a refund.

Utilize the Device Approval Wizard. The Wizard will determine if you phone is a GSM device and that it has not been reported lost or stolen. The Wizard cannot determine if your device is locked. If your device is locked, your device will not activate on Flash Wireless. To unlock your device, contact the wireless carrier the device was last activated on. For reference, you can view the Unlocking Policy for each carrier.

The IMEI is the electronic serial number of your device. To locate your IMEI: Complete one of the following steps:

  1. Dial *#06# on your phone.
  2. Check in the settings menu:
    Android: Go to Settings > About device > Status
    iPhone: Go to Settings > General > About
  3. Check under your device's battery for MEID or DEC - either number may be submitted.

 

SIM Cards

For service on Flash Wireless, you must use a Flash Wireless SIM card. If you do not have a Flash Wireless SIM card and you would like to bring your own device, you will be provided the option to receive one for free when you validate your device with the Device Approval Wizard.

The Flash Wireless SIM cards are triple punched. One card has all three sizes; simply select a size and detach from the card. For a listing of SIM card sizes, please see the SIM card Size Guide.

Mobile Hotspot

Yes, Flash Wireless offers a Mobile Hotspot product on compatible devices. Please note, use of the hot spot will use plan data including your high-speed data allocated in your high-speed data limit.

Contracts

No, all services are no-contact, pay in advance services.

Taxes, Fees, and Surcharges

Payments and Adjustments, Account Charges and Credits, Monthly Service Charges, and Usage Charges - These sections include payments made, charges for products, services, and usage, and credits applied.

Other Fees, and Taxes and Surcharges - These sections include a Federal Universal Service Charge and, if applicable, a State and/or other local Universal Service Charge and other government or carrier charges that Flash Wireless passes through to you ("USF and Similar Charges") to recover charges imposed on us by the government or other carriers to support universal service or fulfill other obligations. The Federal Communications Commission's quarterly USF contribution factor is used to calculate the Federal Universal Service Charge, which is imposed on charges for interstate and international telecommunications. These USF and Similar Charges are Flash Wireless charges, not taxes. The USF and Similar Charges are subject to change from time to time. The "Other Fees" section includes the Flash Wireless Regulatory and Administrative Charges to help defray various government charges we pay, including license fees and other government imposed fees, and expenses we incur in connection with regulatory compliance and payment of any related charges. Please note that the Flash Wireless Administrative and Regulatory Charges are Flash Wireless charges, not taxes. These charges, and what's included in them, are subject to change from time to time. These charges will be assessed on a per line basis. The "Taxes and Surcharges" section includes sales, excise and other taxes that we are required by law to bill customers. These taxes may change from time to time without notice.

Late Fee Information - A late payment applies for unpaid balances. The charge is 1.5% per month, or as otherwise permitted by law.

Yes, there will be an applicable activation fee of up to $15 per line activated.

For a description of all taxes and fees associated with your service plan please visit our Taxes and Fees Information Page.

Account Charges, Ownership, and Responsibilities

For Multi-Line Account Holders: Flash Wireless offers plans under which your account may be responsible for multiple lines. You acknowledge and agree that under any "family plan" or other multiple line account (any such account, a "Multi-Line Account"), you are responsible to Flash Wireless for all charges and for any and all activity and use under your account, including without limitation charges, activity and use concerning any line under your account, whether you are the actual end user or not. You acknowledge and agree that it is your responsibility to ensure that all end users of lines under your account adhere to Flash Wireless's Acceptable Use Policy and that you will be responsible for any misuse.

You further acknowledge and agree that Flash Wireless may, in its sole discretion, limit, suspend, terminate, or take other action against your account or any or every line under your account for any violation of the Agreement with respect to any line under your account. Flash Wireless may take such action against your account or any or every line under your account even if the violation occurred only with respect to a single line under your account.

For Converting Account Holders: If you are an existing customer of Flash Wireless and you are moving your line ("Conversion") with Flash Wireless into a Multi-Line Account held by another Flash Wireless customer ("Master Account Holder"), you acknowledge and agree that upon such Conversion, with respect to such line, (i) you will no longer be a Flash Wireless account holder and Flash Wireless shall have no obligation to you in connection with Flash Wireless Service, (ii) the Master Account Holder, not you, shall have full and exclusive account control, including with respect to the associated MDN, and (iii) the Master Account Holder, not you, will have full and exclusive access to all billing, usage, and other available account information. Notwithstanding the foregoing, so long as you use a Flash Wireless line, whether you are the account holder or not, you agree to comply with the Flash Wireless Acceptable Use Policy and any other use requirement in the Agreement and your indemnification obligations to Flash Wireless and Flash Wireless's rights and remedies against you for any violation of Flash Wireless's Acceptable Use Policy and other use requirements shall survive and continue even after the Conversion.

Billing

Flash Wireless service will be automatically billed each month to the card on file.

Flash Wireless service with two-year contract bills in advance. Therefore, you should see your first bill within two weeks of being switched to Flash Wireless.

If payment is not received on the due date, your service may be suspended. If you subsequently wish to reestablish service, you may be charged a $15 reactivation fee for each line reestablished on your account.

Account Management

Log in to Flash Wireless and select Manage Account Settings in the My Account menu. Select the Edit link to modify any information needed.

Please contact Flash Wireless Customer Care using online chat or you may text or call 888-226-2141.

During the order entry process, there is a section that asks for a username and password.

Once your payment is made, your service will be restored within minutes. However, during peak times restoral of services may take up to 1-hour

As a Flash Wireless customer, your account is set up on automatic billing on a credit/debit card. If you need to update your card information please visit the Account Summary tab to update your payment information. Additionally, you can make a one-time payment using our automated phone system 24 hours a day, 7-days a week by calling 888-226-2141.

No. Bill cycle dates cannot be adjusted once established on the account.

Login to My Flash Wireless and select Account Settings. Select Edit in the Payment Info Field. Select the delete icon and follow the online instructions. You must have at least one active credit card on file.

Login to My Flash Wireless and select Account Settings. Select Edit in the Payment Info Field. Select the the box to set a Default Card.

Go to Flash Wireless and select Log In. Select Forgot Password and follow the online instructions.

Go to Flash Wireless and select Log In. Select Forgot User Name and follow the online instructions.

Login to Flash Wireless and select Shop Devices or Bring Your Own Device from the main menu.

Login to Flash Wireless and select Upgrade / Change Device.

Login to Flash Wireless and select Add or Remove International Long Distance

Login to Flash Wireless. If you are eligible you can select Add Device Protection.

Account Alerts and Notifications

Yes, you can select to receive email, text alerts or both. Please note that some alert notifications are not available via text message. Some alerts are mandatory and you will not be able to opt out of certain notifications.

You can receive updates included, but not limited to:

  • Service and Device Activation Instructions
  • Payment confirmations
  • Refund confirmations
  • Upcoming bill payment reminder
  • Low balance/monthly spending limit alerts
  • Suspended line notification

To manage alert and notification options, please contact Flash Wireless Customer Care using online chat or you may text or call 888-226-2141.

 

No, the primary account holder's email address will be used for all alerts and notifications.

Flash Wireless currently does not offer paper bills. However, you can download and print your current under the BILLING section of your online account management portal.

The name on the account cannot be changed, but the address on the account can be changed anytime. Log in to Flash Wireless and select Manage Account Settings in the My Account menu.

Device Protection

To file a claim, log in to your account at www.esecuritel.com/flashwireless/ or contact the claim center by phone at 1-877-778-3332.

You must contact Flash Wireless Customer Care to activate your new device on your existing account. For the fastest service, go to www.flashwireless.com and click the "CHAT" icon at the top of the page to chat with Customer Care representative. Alternatively, you may call 888-226-2141.

Once the device is active on your account, please follow the Flash Wireless Activation Instructions.

You may cancel your Device Protection Plan at any time. Please contact Flash Wireless Customer Care using online chat or you may text or call 888-226-2141 to cancel services.

Flash Wi-Fi Application

Flash Wi-Fi is a free application that gives your device access to the world's largest Wi-Fi network. Flash Wi-Fi automatically connects your device to select public Wi-Fi hotspots, helps you save on mobile data usage and provides data coverage when Wi-Fi is available. Additionally, Flash Wi-Fi tests the hotspots for functionality and will only connect to quality hotspots. Once set-up, Flash Wi-Fi operates in the background - so no user intervention is required. Flash Wi-Fi makes connecting to millions of Wi-Fi networks convenient and easy.

Flash Wi-Fi boosts the native Android connection manager's performance by identifying which hotspots to connect to and, more importantly, how to connect to them. For example, many public hotspots are portal based and this means a user must ordinarily launch their device browser and tap on an "accept" button (or other manual steps) on a web page before they get a working Wi-Fi connection. Flash Wi-Fi takes care of these steps automatically for millions of pre-qualified public Wi-Fi hotspots.

Flash Wi-Fi is designed to have a negligible impact on battery life when compared to an equivalent device that has Wi-Fi enabled. If you notice a change, it may be because your data consumption is increasing and/or because the screen is enabled more often.

Flash Wi-Fi is already preloaded on Android devices purchased from Flash Wireless. However, Flash Wi-Fi still requires a simple one-time activation before you can start using it. Please see "How do I activate Flash Wi-Fi app" question below.

If you are an existing Flash Wireless customer and would like to install Flash Wi-Fi, please search for "Flash Wi-Fi" in the Google Play app store from your Flash Android device. Additional instructions with screenshots are provided here.

Whether Flash Wi-Fi is preloaded or you download from Google Play app store, all you need to do is go to Apps Home Screen on your main screen, select the Flash Wi-Fi icon and ACCEPT the terms.

No. Flash Wi-Fi operates in the background and will automatically connect your device to Wi-Fi hotspots (no user intervention required). Flash Wi-Fi makes connecting to Wi-Fi hotspots convenient and easy.

No. In general, these networks are password protected and, therefore, you are responsible for providing the password to gain access. However, if you forget to connect to your home Wi-Fi, Flash Wi-Fi will eventually figure out which network is your home Wi-Fi and recommend that you enter the appropriate password to get connected.

No. Flash Wi-Fi is absolutely free!

There are two reasons why Flash Wi-Fi might not connect automatically to a hotspot:

  1. The hotspot is not known to Flash Wi-Fi. Flash Wi-Fi knows about millions of quality hotspots and will connect automatically to them, but there can be hotspots Flash Wi-Fi does not know about yet. In those instances where you are not automatically connected, you can always manually connect to the hotspot just like you would on an ordinary Android device (i.e. a device that's not running Flash Wi-Fi).
  2. Flash Wi-Fi only connects to quality hotspots. If the hotspot is low quality (i.e. poor throughput, not connected, etc.) then Flash Wi-Fi will not connect to the hotspot.

 

Flash Wi-Fi does not replace the native Android Wi-Fi connection manager. Rather, Flash Wi-Fi boosts the connection manager's performance by identifying which hotspots to connect to and, more importantly, how to connect to them. For example, many public hotspots are portal based this means a user with an ordinary Android device must manually connect to the hotspot SSID in the device settings and then must launch their device browser and tap on an "accept" button on the portal page before they get a working Wi-Fi connection. Flash Wi-Fi takes care of all these steps automatically.

In order to benefit from the Flash Wi-Fi app, you need to disable Sprint Connections Optimizer. You can disable it by going to Settings > More settings > Mobile networks > Connections optimizer and Uncheck the box on the Connections Optimizer page.

Voicemail Setup

Set up your voicemail:

  1. Press and hold the 1 on your phone's dial pad to call and connect to your voicemail.
  2. If prompted for a password the first time you access your new voicemail account, use the last four digits of your mobile number.
  3. When prompted, create your new password. Your password can be any 4- to 7-digit code. A good password is one that’s easy for you to remember but hard for others to guess.

 

Terms and Conditions

Please visit Policies in the Support section for the most recent Terms and Conditions.

Please visit Policies in the Support section for the most recent Acceptable Use Policy.

Please visit Policies in the Support section for the most recent Privacy Policy.

Strive for 5

Hearing Aid Compatibility

Please visit here for hearing aid compatibility device information.

Returns & Cancellation

 

  • To avoid any unnecessary charges and be eligible for a full refund for your original wireless device, you must ensure that we receive your device in its original, new condition with all of the product literature, manufacturer packaging (device box, box inserts, etc.) and parts included in your shipment within 30 days of your activation or process date.
  • If we do not receive your original device within the 30 day period and/or all items and packaging are not returned in original condition, you will not be eligible for a full refund and may incur additional charges (see Equipment Condition below).
  • Once we receive your original device and verify it is in its original, new condition, we will issue a credit based on the condition of the return. Acceptable exchanges will be processed as soon as your original device is received and inspected. If your original device is not received in acceptable condition as noted above, you may not qualify for a credit. In such cases, you will receive an email from us with a detailed explanation. Unfortunately, once the equipment is received and processed, it cannot be returned to the customer.

Important: Flash Wireless will not refund charges for mobile service including activation fee, monthly service charges, and applicable taxes.

  • Fill out the top portion of the return label included in your original shipment with your name, address, and RA number, and affix it to your shipment box. (Make sure to remove or black-out any previously used shipment labels).
  • Place all items as originally packaged in the shipping box and seal the box with shipping tape. Be sure that any literature, software, airtime cards, batteries, cords, cables, and accessories are also included with your device and make a copy of your sales receipt and RA number for your records.
  • Promptly ship your package - we must receive your return in our distribution center within 30 days of your activation or process date or you may not be able to receive a full credit. Please refer to the back of the shipping label to arrange for a package pick-up or locate the nearest authorized drop-off location.

 

Please call Flash Wireless Customer Care at 888-226-2141

Please be aware of wireless scams that could affect your service. You may receive a call from an area code that you do not recognize. If you don't pick up the phone, you will receive a voicemail message or text message asking you to call back a certain number immediately. Doing so may auto charge a per-minute rate to your account which Flash Wireless is not responsible for.

To protect yourself, do not return a call to an area code you don't know. You can always check the location of unfamiliar area codes by going to the NANPA (North American Numbering Plan Administration) website or by conducting a simple Google search of the suspect area code and viewing the top result.

ACN Marketplace FAQ’s

We have teamed up with selected 3rd party vendors to offer you a wider selection of devices for use on Flash Wireless.

When shopping for a device or clicking the Marketplace advertisements through the Flash Wireless site, you will be directed to the Marketplace.

At launch, it will be one. We hope to expand the program, broadening the selection at highly competitive process in the near future.

After you receive your device, you will go to flashwireless.com and select Shop Devices, and then select Bring Your Own Device. You will enter the serial number and the SIM card (ICC) number (if applicable). If you purchased the device as a replacement device for your current Flash Wireless service, simply log into your account and switch your device.

No, unless an insurance plan is offered at the time of purchase from the 3rd party, you would not be eligible for insurance coverage.

Warranty, exchange and return policies are subject to posted policies of the 3rd party vendor. Please check their policies prior to purchasing.

Following the order of a device through Marketplace, you will receive information about your order as well as contact information from the vendor your device is being shipped. On this communication will include contact information.